Frequently Asked Questions

Q: What are your contact details?

A: Shop Front

    475 Charles Street

   North Perth

   Western Australia, 6006

   M: 0416 346 633

   E: suzanne@thescrapbookstore.com.au

   ABN: 36 618 263 666

Q: Do you ship internationally?

A: No, unfortunately we can only ship to Australian addresses.

Q: What are the postage options / rates?

A: Orders are shipped for a flat rate of $8.95. All orders are sent via Australia Post and online tracking is available. We pack & post Tuesday - Friday, orders must be received prior to 10am on these days to ship the same day. We are CLOSED MONDAY's

We offer FREE STANDARD POSTAGE on orders over $100 - some heavy items may still attract additional charges.

Q: Can I pay for express shipping if I want my goods quicker?

A: Yes, express post is offered during checkout. Please note shipping time from Perth to the east coast of Australia by standard parcel post is approximately 7 - 10 business days.

Q: Can I pick up my order from the shop?

A: Yes, you can place your order online and collect your order on the next business day (we are closed Mondays)

Q: Do I get a discount off my first order?

A: Yes. First time customers receive a 10% discount of their first order, customers must register on the website - GUEST checkout will not allow the discount to be used.

Your order must be at least $35 excluding postage to qualify. The first order discount code is 1STORDER which must be entered at the checkout page. Certain items are not eligible for the discount - items already on sale, larger storage items and tools, Copic Marker products, Machines.

Q: What payment options do you have?

A: For online orders we accept PayPal, Visa, Mastercard, Afterpay and Bank Transfer. In person shoppers can pay by cash, Visa, Mastercard, American Express or EFTPOS.  Please note Afterpay is not available in store.

Our Bank Transfer details are:

   Bank: ANZ Banking Group

   BSB: 016464

   Account Number: 465324355

   Account Name: The Scrapbook Store Pty Ltd

   Reference Number - Your order number

If you prefer you are most welcome to call with your Credit Card details for online orders.

Please note all orders must be paid for within 3 business days or the order will be cancelled unless prior arrangement regarding payment has been made.

Q: Is your site secure?

A: Yes. Our site uses the highest encryption and security available for your protection. We do not store your payment information on our site so you can check out in confidence using either PayPal or our secure payment gateway provided by ANZ.

Q: Do you offer customer loyalty rewards?

A: Yes! Everytime you shop with us ONLINE you earn Loyalty Points which can be used on future orders during checkout. 

Loyalty Discount is not offered or accrued on instore purchases.  For every $200 spent online you will receive $10 credit on your account to spend.

Please note postage charges are not eligible for Loyalty Discount. You must be logged into your account to see / receive the discount.